If you want phone support from ASU, point to Contact ASU and use the phone number prominently displayed at the center top under "Have Questions?".
This is a well-staffed service, and it is very responsive.
So long as the support you want relates to an ASU technology service that you use you do not need to worry that you are taking service away from students and current employees.
The phone service is available 24 hours a day, 7 days a week.
Manage your account and ID
From the Profile tab of My ASU you can:
- forward mail sent to you @asu.edu to any email address
- change your ASURITE password
- determine your ASU employee ID
Find "how-to" articles
You can access a full range of self-help articles in ASU's Knowledge Base:
- Log in to My ASU with your ASURITE User ID and password
- Click on "Service" in the main menu at the top of the screen.
- Under "IT Services" click on "My Service Portal"
- Use the search box to locate the topic that you need help with. You may have to try a few different words and terms until you find what you want.
Like the phone service, ASU's Live Chat technology support service is well staffed and responsive. To use it:
- Log in to My ASU with your ASURITE User ID and password
- Click on "Service" in the main menu at the top of the screen.
- Under "IT Services" click on "Live Chat"
- Wait for someone to offer help via a message on your screen
If you need to request a service from ASU, or if you want to report an outage or technical issue with an ASU application, system, website or technology device, you should open an IT Services ticket. This will make sure that your problem is referred to the right person and kept track of until resolved.
- Log in to My ASU with your ASURITE User ID and password
- Click on "Service" in the main menu at the top of the screen.
- Under "IT Services" click on "New Ticket"
- Complete the requested information. Your name and ASURITE User ID will be pre-filled from your my ASU login information.
- You will get an e-mail confirming that the ticket has been entered, and another when the request is closed. The emails contain a link that you can use to check status.
If you want to try for some in-person help, you can try going to one of the campus IT Sites.
Typically these sites are staffed by student employees who are there to assist those using the technology that is in the site. They MAY be available and able to help with other computing problems, but there is no guarantee.
