Email Service Options

Email Graphic

Most basic computing services are automatically retained/extended when you retire. Use of the ASU Outlook/Exchange email service is the exception: it is continued ONLY for emeritus/emerita faculty and those who retired before July 1, 2019. For more information about this, search the ASU Service Catalog on "ASURITE After Leaving ASU". NOTE: You will need to be logged in to the ASU website with your ASURITE UserID and password to access ServiceNow.

Thus, new retirees who are not emeritus/emerita faculty and who are using ASU Outlook/Exchange will need to make a decision about their post-retirement email service. If you are unsure about what email service you are currently using, see "Am I Using ASU Outlook?".

Here are three basic alternatives for e-mail when you retire, along with considerations when making a choice:

Use ASU Gmail

  • You will not have to open an account with a new email service. As an ASU employee and retiree you automatically have an account with ASU Gmail.
  • You use your ASURITE credentials to login to ASU Gmail. Access to your mailbox, calendar, and contacts is typically via the service's webmail interface reached directly or via My ASU, as well as via an app such as Gmail on your phone or tablet. You can also use an app on your computer, including Outlook if you so desire.
  • As is true for any of the choices, you can keep and use your ASU email address, i.e. the one that ends @asu.edu. 
  • As is true for any of the choices, you generally will not be able to see "free and busy" times on other people's calendars. However, you can still send a meeting request from your calendar to someone's email address, and they can then add it to their calendar. If they are using any Outlook or Gmail service, your request will appear on their calendar as well as in their email.
  • Your contact interface automatically includes an ASU directory, so you can search for and find a person's ASU email address.
  • You can get help from your deskside support in migrating your mail, calendar and contacts from ASU Outlook/Exchange to ASU Gmail BEFORE your last day at ASU. In addition, there is an article in the ASU Service Catalog that provides step-by-step instructions for this process. You can find it by searching on "Migrating Retiring Staff From Exchange to Gmail". NOTE: You will need to be logged in to the ASU website with your ASURITE UserID and password to access ServiceNow.
  • You can use ASU's Help Center for assistance with ASU Gmail.

Use a free non-ASU email service such as Outlook.com or Gmail.com

  • If you choose Outlook.com, you will have the same familiar look that you have with ASU Outlook/Exchange: the webmail interface will look much the same, and you can continue to use your Outlook client in much the same way that you are used to. 
  • You can keep and use your ASU email address, i.e. the one that ends @asu.edu, with whatever email service you choose.
  • As is true for any of the choices, you generally will not be able to see "free and busy" times on other people's calendars. However, you can send a meeting request from your calendar to someone's email address, and they can then add it to their calendar. If they are using any Outlook or Gmail service, your request will appear on their calendar as well as in their email.
  • You have complete control of your account and of the features you use in the mail system you choose. You are not bound by decisions that ASU makes and you don't have to use your ASURITE credentials for login. Most free services do not require you to regularly change your password, for example.
  • You may prefer an email service that provides for a non-ASU email address to use when you are conducting personal business, such as making purchases, writing to a legislator, etc.
  • Naturally, the ASU Help Center cannot provide support for non-ASU email services.
  • Some ideas for choosing a non-ASU email service are available. See "Non-ASU Email Service".

Use both an ASU Email service and another (free) non-ASU service

  • You get the advantages of both alternatives above. With this approach, you would have more than one email address, and could choose which to use for which purpose. For example, you would not want to use any ASU email address (@asu.edu address) to contact an elected official; or you might want to use one address for correspondence and another for buying on the Internet.
  • For most purposes you can use a single interface for both/several services.

If you don't intend to use your ASU Outlook service and you are emeritus/emerita faculty, you should close your account by calling the Help Center at 855-278-5080. They will verify your identity and then close the account. If you don't do this, people may well continue to send emails to you within ASU Outlook/Exchange, and you will not see them.