Email Service Options

Email Graphic

Most basic computing services are automatically retained/extended when you retire. Use of the ASU Outlook/Exchange email service is the exception: it is continued ONLY for emeritus/emerita faculty. For more information about this, search the ASU Service Catalog on "ASURITE After Leaving ASU". NOTE: You will need to be logged in to the ASU website with your ASURITE UserID and password to access ServiceNow.

Thus, for those who are not emeritus/emerita faculty, you will need to make a decision about your post-retirement email service. If you are unsure about what email service you are currently using, see "Am I Using ASU Outlook?".

Here are three basic alternatives for e-mail when you retire, along with reasons that you might choose each:

    1. Use ASU Gmail

      • You will not have to open an account with a new email service: as an ASU employee you automatically have an account with ASU Gmail (it is
      • You can continue to log in to your email with your ASURITE credentials, either via an email application like Outlook or via the service's webmail interface. The webmail interface is available from My ASU
      • You can continue to look up contact information for ASU people from within the mail system. 
      • You can get help in migrating your mail, calendar and contacts to ASU Gmail BEFORE your last day at ASU. There is an article in the ASU Service Catalog that provides step-by-step instructions for migrating from ASU Outlook/Exchange to ASU Gmail. You can find it by searching on "Migrating Retiring Staff From Exchange to Gmail". NOTE: You will need to be logged in to the ASU website with your ASURITE UserID and password to access ServiceNow.
      • You can use ASU's Help Center for assistance.
    2. Use a free non-ASU email service such as or

      • You have complete control of your account and of the features you use in the mail system you choose.
      • You may prefer an email service that provides for a non-ASU email address to use when you are conducting personal business, such as making purchases, writing to a legislator, etc.
      • Some ideas for choosing a non-ASU email service are available. See "Non-ASU Email Service".
    3. Use both an ASU Email service and another (free) non-ASU service

      • You get the advantages of both alternatives above. With this approach, you would have more than one email address, and could choose which to use for which purpose. For example, you would not want to use any ASU email address ( address) to contact an elected official; or you might want to use one address for correspondence and another for buying on the Internet.
      • For most purposes you can use a single interface for both/several services. If you use a single interface, be aware that you will be limited to the storage space available via that interface -- messages will be stored only by the one service.

If you don't intend to use your ASU Outlook service and you are emeritus/emerita faculty, you should close your account by calling the Help Center at 855-278-5080. They will verify your identity and then close the account. If you don't do this, people may well continue to send emails to you within ASU Outlook/Exchange, and you will not see them.