Email Service Options Beyond ASU

Which to Choose?

Use ASU Outlook Service

This is an option only if you retired with emeritus status or if you retired before July 1, 2019. It is not an option for anyone who is writing to an elected official.

Use ASU Gmail

This option should not be used for writing to an elected official. Considerations:

  • You will not have to open an account with a new email service. As an ASU employee and retiree you automatically have an account with ASU Gmail.
  • You use your ASURITE credentials to login to ASU Gmail. Access to your mailbox, calendar, and contacts is typically via the service's webmail interface reached directly or via My ASU, as well as via an app such as Gmail on your phone or tablet. You can also use an app on your computer, including Outlook if you so desire.
  • As is true for any of the choices, you can keep and use your ASU email address, i.e. the one that ends @asu.edu. 
  • You will not be able to see "free and busy" times on other people's calendars. However, you can still send a meeting request from your calendar to someone's email address, and they can then add it to their calendar. If they are using any Outlook or Gmail service, your request will appear on their calendar as well as in their email.
  • Your contact interface automatically includes an ASU directory, so you can search for and find a person's ASU email address.
  • You can get help from your deskside support in migrating your mail, calendar and contacts from ASU Outlook/Exchange to ASU Gmail BEFORE your last day at ASU. In addition, there is an article in the ASU Service Catalog that provides step-by-step instructions for this process. You can find it by searching on "Migrating Retiring Staff From Exchange to Gmail". NOTE: You will need to be logged in to the ASU website with your ASURITE UserID and password to access ServiceNow.
  • You can use ASU's Help Center for assistance with ASU Gmail.

Use a free non-ASU email service such as Outlook.com or Gmail.com

This is an overview of considerations. See "Non-ASU Email Service" for more details and service choices.

  • You can keep and use your ASU email address, i.e. the one that ends @asu.edu, with whatever email service you choose.
  • You generally will not be able to see "free and busy" times on other people's calendars. However, you can send a meeting request from your calendar to someone's email address, and they can then add it to their calendar. If they are using any Outlook or Gmail service, your request will appear on their calendar as well as in their email.
  • You have complete control of your account and of the features you use in the mail system you choose. You are not bound by decisions that ASU makes and you don't have to use your ASURITE credentials for login. Most free services do not require you to regularly change your password, for example.
  • Naturally, the ASU Help Center cannot provide support for non-ASU email services.

Use both an ASU Email service and another (free) non-ASU service

  • You get the advantages of both alternatives above. With this approach, you would have more than one email address, and could choose which to use for which purpose. For example, you would not want to use any ASU email address (@asu.edu address) to contact an elected official; or you might want to use one address for correspondence and another for buying on the Internet.
  • For most purposes you can use a single interface for both/several services.

If you don't intend to use your ASU Outlook service and you are emeritus/emerita faculty, you should close your account by calling the Help Center at 855-278-5080. They will verify your identity and then close the account. If you don't do this, people may well continue to send emails to you within ASU Outlook/Exchange, and you will not see them.