Combining E-mail Services

Forward E-mailIf you have and use multiple e-mail accounts and addresses -- e.g. one for personal use, one for professional use, one for on-line purchases -- you might like to receive e-mails from all of them in a single InBox, so that you don't have to remember to check each account's InBox. This article explains how you can do this.

  1. Select the e-mail service that you want to use as primary -- the one you will use to process all of your incoming e-mail and most of your out-going e-mail. This can be ASU's Exchange/Outlook service if you have been using that and want to continue doing so, or it could be another service such as Gmail, Outlook.com, etc. See "E-mail Service Options" for a brief discussion of the considerations in making the choice.
     
  2. Set up mail forwarding from your other e-mail accounts to this primary e-mail service:
     
    • For most services, this is fairly simple to do: Log into each account and look for the forwarding feature under "preferences" or "settings". Set the forwarding address to the address of your primary account, and select an option that will delete the original copy of the mail after forwarding. If you are having trouble finding the forwarding feature, try using the help function. If you are still having trouble, you can call technical support for your provider. If your primary account will be ASU's Exchange/Outlook service, then use your @asu.edu address, i.e. firstname.lastname@asu.edu or ASURITEID@asu.edu.

    • If you need to forward from ASU's Exchange/Outlook because you will not be using that as primary, forwarding is done by setting up a rule. Since you will likely not be using the Outlook client either, use ASU's Outlook Web Access for the purpose. Follow instructions that you can find at https://support.office.com by searching on "rules in Outlook Web App to automatically forward messages". You will want to "redirect" rather than forward. These instructions are not perfect, since they are written primarily for Outlook Web App and not Outlook Web Access, but if you begin by selecting "Create an Inbox Rule" from the "Options" pull-down in the upper right, you should be able to use them.

  3. Set up forwarding of your @asu.edu mail to your primary e-mail service.This is probably already set up correctly if you have been using the ASU Exchange/Outlook service and that service will continue to be your primary. However, you should probably check to be sure. Setting up the @asu.edu service is done at "Manage Your ASU E-Mail Address". If you need help, search the ASU ServiceNow Knowledge Base on "Manage Your ASU Email Address". NOTE: You will need to be logged in to the ASU website with your ASURITE UserID and password.