Getting Technology Help From ASU

ASU Help GraphicIf you want phone support from ASU, point to Contact ASU and use the phone number prominently displayed at the center top under "Have Questions?". This is a well-staffed service, and it is very responsive. You do not need to worry that you are taking service away from students and current employees. They are open 24 hours a day, 7 days a week.

For self-help, Live Chat help, or to report problems and service requests, log in to myASU with your ASURITE UserID and password. From the IT Support tab, which is reached by clicking on "Service" in the gray ribbon along the top of the screen, you can:

  • Search the IT Knowledge Base ("Service Articles"). There are many useful articles about ASU technology services that you can find using this approach.
  • Get help via Live Chat. This is a well-staffed outsourced service, and it is very responsive. You do not need to worry that you are taking service away from students and current employees. They are open 24 hours a day, 7 days a week.
  • Report an outage or technical issue with an ASU application, system, website or technology device.
  • Submit a Service Request. Do this if you know what you need to have someone do. 

From the Profile tab of myASU, you can forward mail sent to you @asu.edu to any e-mail address ("ASU Email Forwarding"), change your ASURITE Password, and determine your ASU Employee ID.