Moving From ASU Outlook to Outlook.com

Files Transferring from Service to Computer to New ServiceMoving from ASU Outlook to a personal account on Outlook.com (officially called "Outlook on the web") is not as scary and complicated as you may fear. The picture on the right is an overview of what you will do: You will copy your mail, contacts and calendar from the ASU Outlook cloud service to your computer, and then copy them from your computer to the Outlook.com cloud service that you will be using when finished with the migration.

Gather Information You'll Need

The procedure for migrating will require you to have on hand:

Make Sure You Have the Outlook App on your Computer

To make the transfer from the ASU Outlook service to your computer, you need to have the Microsoft Outlook app installed on your computer. If you are not sure whether you have it, look in your list of programs. On Windows you do this by clicking on the Windows icon in the lower left corner of your screen and scrolling through the list of programs. If you have the app, it will appear in the program list alphabetically under "O". Microsoft has animated instructions for finding apps in Windows 10

There are several ways to find installed programs on a Mac.

If you don't have the Outlook program installed on your computer, you can download and install a free one-month trial of Microsoft Office 365. Outlook is one of the pieces of Microsoft Office 365. 

Get Established on Microsoft.com

Next, you will need an account on Microsoft.com. If you do not already have one, follow Microsoft's instructions to create a new one. Your new email address and your new account are most likely the same: they end with @outlook.com. Be sure to make note of both the address and the associated password.

Once your new account is open, you will want to start receiving new emails there right away. You don't want new emails to go to your old ASU Outlook account. You can direct new email messages sent to you@asu.edu to your new @outlook.com address by managing your ASU email address. You'll need to log in with your ASURITE UserID and password to do this. Choose Non-ASU Email Forwarding, enter your new email address, and then click on the link in the verification email account that is sent to your Outlook.com address. If you are unclear about how this works, see Using Your ASU Email Address for an explanation.

If you have given anyone your direct ASU Outlook address (i.e., an address ending in exchange.asu.edu or possibly mainexn.asu.edu) you should give those people your new Outlook.com address. Similarly if you used the ASU Outlook direct address as a target for forwarding instructions from within another email service you are using, now is the time to change that forwarding address to your new Outlook.com address.

Copy From ASU Outlook to Your Computer

In this set of steps you will be copying from the ASU Outlook cloud email service to your computer.

If you have not been using an Outlook app on your computer to access your email, begin by adding your ASU Outlook account to the Outlook app. The address to use for this step is your direct ASU Outlook address, i.e., ASURITE @exchange.asu.edu.

Once your ASU Outlook account is present in your Outlook app, follow Microsoft's instructions for exporting email, contacts, and calendar items from Outlook to a .pst file:

  • Choose "Outlook without Office 365" if you are using Outlook 365 (counterintuitively!). Otherwise, use the instructions for your version of the Outlook app.
  • When you come to the step "Save exported file as": either note the default location where the file will be saved or use the Browse button to store it on your desktop or another location where you can find it easily later
  • When prompted for an optional password, don't supply one -- just click on OK.

You should now have a file on your computer (called a .pst file) that you will use in the next steps to copy your "stuff" to Outlook.com. You can also keep this .pst file as a backup of what you had on your ASU Outlook account at the time you migrated. 

Copy From Your Computer to Microsoft.com

In this set of steps you will be copying from your computer to the Outlook.com cloud email service.

First you will need to add your new Outlook.com account to the Outlook app on your computer. The address to enter during this procedure is your new Outlook.com address.

Follow Microsoft's instructions for importing your email, contacts, and calendar items from the .pst file you created in the previous step to your new outlook.com account.

  • In step 7 of the directions, you will be importing to your Office 365 mailbox, as in the picture. Microsoft seems to refer to the Outlook.com mailbox as an Office 365 mailbox. Go figure.
  • Also in step 7, make sure the folder to import from is the .pst file you created earlier. As illustrated in the instructions, check the "Include subfolders" box and choose "Import items into the same folder in:" From the pull-down box select your new Outlook.com account.

Depending on how big your email files are, this step may take some time. When it finishes, though, you should have all of your mail, contacts, and calendar successfully in the Outlook.com cloud email service. 

You can check to make sure all is well by pointing your browser (Firefox, Chrome, Safari, etc.) to https://outlook.com and signing in with your new outlook.com account. This should bring you to your mail inbox, and you should see everything there that you could see in your Outlook at ASU inbox. Use the menu icon (square of 9 dots) in the upper left to switch to your calendar and contacts (People). If you have been using the webmail access for ASU Outlook, this should all be familiar to you.

Connect Your Devices to Your Outlook.com Account

Because everything is in a cloud email service, you can access it from a computer, phone or tablet (or all three!) via an email app or a web browser.

  • For web browser access, you simply need to point your browser to https://outlook.com. You may want to set that address as a favorite in your browser.
  • For access from an app, you will need to tell the app about your new email service account. Directions follow. 

If you have and intend to keep the Outlook app on your computer, the steps you have completed have it already set it up to use your new Outlook.com account. You can now remove your ASU Outlook account from the app. Your ASU Outlook account ends in asu.edu.

If you are using an email app on your phone or tablet to access your Outlook at ASU mail (an app such as Outlook or Apple Mail), you will now need to add your new email service account and remove the old one to your device. Both accounts are called Exchange accounts. ASU Outlook may be called an Exchange ActiveSync account.

Finished?

If you don't intend to keep the Outlook app on your computer, you can now uninstall it. If you don't know how to do that, use your web browser to search on "uninstall an app in OpSys x", where "OpSys" is Windows or Mac OS and "x" is the version of Windows or Mac OS that you are using. If you downloaded the one-month trial of Office 365, don't forget to cancel before your free month is over.

When you are sure all is well with your new Outlook.com account and everything is there, you should close your Outlook/Exchange account with ASU. If you don't, you may lose some messages that people currently using ASU Outlook send to you, as these are internal to the ASU Outlook/Exchange service and don't go out to the ASU EPO and from there to your current email service. To close, call the Help Center at 855-278-5080. They will verify your identity and then close the account.